Refund and Cancellation Policy
Welcome to MyAVSSales. This Refund and Cancellation Policy explains the terms under which refunds, cancellations, returns, and exchanges may be processed for purchases made through our website.
By purchasing products or services from MyAVSSales, you agree to the terms outlined below.
1. About MyAVSSales
MyAVSSales is an independent reseller of antivirus software, computer security products, and computer peripheral devices serving customers across the United States and Canada.
MyAVSSales is owned and managed by Allroundfix LLC.
Website: MyAVSSales
2. Order Cancellation Policy
Before Order Processing
Customers may request order cancellation before the product has been processed, shipped, delivered, or digitally activated.
If the cancellation request is approved before processing, eligible refunds may be issued.
After Processing or Delivery
Orders that have already been:
- Shipped
- Delivered
- Digitally activated
- Downloaded
- Licensed or registered
may not be eligible for cancellation.
3. Refund Eligibility
Refund requests may be considered under the following situations:
- Duplicate payments or billing errors
- Incorrect product delivery caused by our error
- Non-delivery of eligible products or services
- Defective physical products reported within the allowed return period
- Orders canceled before activation or shipment approval
Refund approval is subject to review and verification by our support team.
4. Non-Refundable Items
The following items and services are generally non-refundable:
- Activated antivirus subscriptions or software licenses
- Downloaded digital products
- Opened software packages
- Products damaged due to customer misuse
- Services already completed or delivered
- Third-party subscription fees or activation charges
5. Physical Product Returns
For eligible physical product returns:
- Customers must contact support before returning items.
- Returned products must be unused and in original packaging where applicable.
- Customers may be responsible for return shipping costs unless the return is due to our error.
Returned products may be inspected before refund approval.
6. Refund Processing Time
Approved refunds are generally processed within a reasonable business timeframe depending on the payment provider and financial institution.
Refund timelines may vary based on:
- Payment method
- Banking institution
- Credit card provider
- International processing delays
7. Chargebacks & Payment Disputes
Customers are encouraged to contact our support team before initiating chargebacks or payment disputes.
Fraudulent or abusive chargeback claims may result in service restrictions or refusal of future orders.
8. Subscription & Renewal Policy
Certain antivirus or software products may include subscription-based services or recurring renewals.
Customers are responsible for reviewing subscription terms before purchase.
Renewal cancellation requests should be submitted before the next billing cycle where applicable.
9. Independent Reseller Disclaimer
MyAVSSales is an independent reseller of antivirus software and computer peripheral products.
We are not affiliated with, endorsed by, authorized by, or sponsored by any antivirus company, software publisher, or technology brand unless explicitly stated.
All trademarks, logos, brand names, and product names belong to their respective owners and are used strictly for identification and compatibility purposes only.
10. Policy Changes
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
11. Contact Information
For refund, cancellation, or return requests, please contact us:
- Website: MyAVSSales
- Email: info@myavssales.online
- Phone: +1 (857) 256-8797
- Address: 670 River St, Hyde Park, MA 02136, USA
